How Humanizing Your Metrics and Data is a Cheat Code for Your Shop with Mike Difato

So often, when we think about our numbers, metrics, and KPI's we get caught up in the "facts" we learn from these, creating a very rigid interpretation of them. Curiosity goes out the window, and we bulldoze our team with what we think is the problem. We forget that making stark assumptions often leads to flawed conclusions and our team's confusion and frustration. This week's guest is Mike Difato, Owner of three successful auto and boat repair brands with six locations across FL. An early experience in Mike's career in corporate America forever shaped how he uses data and allowed him to unlock an absolute cheat code to build a better team and an incredible shop. He also brings other powerful insights on a few other topics to help you further level up your leadership skills.

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